Ferry Cancellation Rights

If your ferry service is cancelled or departure is delayed for more than 90 minutes, you should be offered the choice between:

Alternative Sailing

An alternative sailing at the earliest opportunity at no additional cost to you

Full Refund

A full refund of the ticket price within seven days

Can I Still Get Compensation?

If you choose to take an alternative sailing then you still may be entitled to compensation for the delay to your journey. Click here to find out more about your compensation options for the delay caused to your journey.

Ferry Delay Compensation

If your ferry has been delayed, then you may be entitled to compensation of either 25% or 50% of the ticket price depending on the circumstances.

25% Of The Ticket Price

You’re entitled to compensation of 25% of the ticket price for the affected part of your journey, if you’re delayed for at least:

  • One hour for a journey of up to four hours
  • Two hours for a journey of between four and eight hours
  • Three hours for a journey of between eight and 24 hours
  • Six hours for a journey of more than 24 hours

50% Of The Ticket Price

If the sailing was delayed for more than double than times listed previously, you are entitled to 50% of the ticket price.

When Will I Get My Compensation?

The ferry operator must pay you compensation within one month of the submission of your claim.

 

 

Am I Always Entitled To Compensation?

Ferry companies don't have to pay compensation if the delay was caused by:

  • Weather conditions endangering the safe operation of the ship
  • Extraordinary and unavoidable circumstances that hindered the sailing.

We Can Help Get The Compensation You Are Owed

Let's Work Together
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One hour for a journey of up to four hours
25%
Two hours for a journey of between four and eight hours
25%
Three hours for a journey of between eight and 24 hours
25%
Six hours for a journey of more than 24 hours
25%
More than double the above delay lengths
50%
Delayed for more than 90 minutes or cancelled sailing
100%

WHILE YOU WAIT

If your ferry is going to be delayed or cancelled for whatever reason, you have a right to be provided with certain things.

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Meals and Refreshments

If your ferry journey is expected to be cancelled or delayed for more than 90 minutes, you should be given free snacks, meals and refreshments - even if the reason for the cancellation or delay is bad weather.

But you can only expect these to be provided if they’re available or can reasonably be supplied.

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Overnight Accomodation

If your journey is delayed or cancelled and an overnight stay becomes necessary, the ferry or cruise operator must offer you accommodation free of charge, if possible. This can be on board the ship or ashore.

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Your Own Arrangements

You are also entitled to look at your own accomodation or travel options, and be reimbursed by the ferry operator.

No Win - No Fee

No Win – No Fee: Successful claims made through Claims Right a trading style of The Claims Bureau Limited are subject to a Success Fee. The success is charged at 25% plus VAT of any monetary compensation awarded to the claim. Clients have a 14 day “Cooling-Off” period during which time they may cancel at any time without charges. After this time, cancellation will result in the application of the Cancellation Fee. If we have already submitted your claim, which results in an offer of compensation subsequently being made, we will charge our full fee as per our Terms of Business – our fee is 25% + VAT. See Terms of Business for details.

Contact Info

If you feel you are entitled to compensation for a cancelled or delayed ferry, then don't hesitate to get in touch. Our friendly and helpful advisers will ensure you get the compensation you may be owed.

  • Address

    CLAIMSRIGHT, SUITE 3, ANCHOR SPRINGS, LITTLEHAMPTON, WEST SUSSEX BN17 6BP

  • Phone

    01903 868251

  • Email

    INFO@CLAIMSRIGHT.CO.UK

 

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Claims Right a trading style of The Claims Bureau Limited who are a claims management company. You do not have to use our service as you are entitled to make a claim yourself for free, either to the person against whom you wish to complain or to the relevant statutory ombudsman (The Financial Ombudsman Service or The Pension Ombudsman Service), or the statutory compensation scheme (The Financial Services Compensation Scheme) if it falls within their remit, providing where applicable you have approached the company in question first.